Rixor wires conversations, CRM, score and automation so every lead advances with intelligence.
Privacy • Security • Global processing
We protect customer information, conversations, automations, and business data with modern security, privacy, responsible processing, and enterprise SaaS infrastructure.
This DPA explains how Rixor processes data to operate CRM, omnichannel inbox, AI, automations, campaigns, and connected channels.
01 / General
This Data Processing Agreement is an integral part of the Rixor.io Terms and Conditions and governs the processing of personal data carried out on behalf of the Customer.
Rixor.io processes data to operate omnichannel CRM, automation, artificial intelligence, business messaging, campaigns, integrations, and related services.
02 / Definitions
Customer means the company or user that contracts Rixor.io. Personal data means information relating to an identified or identifiable person.
Processing includes collection, storage, use, transmission, analysis, deletion, and any operation performed on personal data. Sub-processor means the external provider used by Rixor to deliver the service.
03 / Compliance
Rixor.io implements practices aligned with international privacy standards applicable in the United States, as well as principles related to data protection, e-commerce, and information security in force in the Dominican Republic.
The Customer is responsible for obtaining the consents, permissions, and legal bases required to process its contacts' data.
04 / Processing
The platform may process names, phone numbers, emails, conversations, events, CRM data, automations, campaigns, usage logs, technical data, API integrations, and metadata related to connected channels such as WhatsApp, Instagram, Messenger, Telegram, Email, SMS, and external services authorized by the Customer.
Contacts, conversations, events, and sales pipeline.
Messages, templates, and connected-channel metadata.
Automations, rules, and execution data.
05 / Security
Rixor.io uses TLS/SSL encryption, continuous monitoring, role-based access control, infrastructure protection, internal audits, backups, firewalls, activity logs, and preventive mechanisms against unauthorized access.
Although we apply reasonable measures, no system is completely invulnerable.
Encryption of data in transit.
Infrastructure access control.
Periodic and secure backups.
Role-based permissions and least privilege.
Full traceability of actions.
Sensitive data encrypted at rest.
06 / Artificial intelligence
Some features use artificial intelligence for lead scoring, intent classification, conversational automation, recommendations, sales prediction, intelligent workflows, and campaign optimization.
Final business decisions remain under the Customer's control.
Lead prioritization by intent and value.
Sales and conversion estimates.
Intelligent conversational automation.
Classification and recommendations across the CRM.
07 / Sub-processors
Rixor.io may use sub-processors for cloud infrastructure, messaging, analytics, payments, storage, communications, support, and operational integrations.
Rixor maintains reasonable controls over the providers used to operate the platform and may publish an up-to-date list of sub-processors.
08 / Transfers
Data may be processed through international cloud providers used by Rixor.io.
Where applicable, Rixor will apply reasonable security measures, contractual protection, and technical controls to protect information transferred across jurisdictions.
09 / Rights
Depending on the applicable jurisdiction, data subjects may request access, correction, deletion, portability, objection, or restriction of processing.
Rixor will reasonably assist the Customer in responding to requests related to personal data processed through the platform.
10 / Incidents
In the event of relevant security incidents involving personal data, Rixor.io will reasonably notify the Customer after confirming the incident, describing its known nature, estimated impact, measures taken, and appropriate mitigation actions.
11 / Retention
Data will be retained for the duration of the account, the time required by law, or according to the Customer's reasonable instructions.
Upon termination of the contractual relationship, data may be deleted, anonymized, or exported as applicable based on the service configuration.
12 / Contact
For inquiries related to privacy, security, data processing, or this DPA, the Customer may contact Rixor.io's legal and privacy team at privacy@rixor.io or compliance@rixor.io.
Operated by Repku LLC.
Trusted infrastructure
Rixor protects conversations, automations, and customers with an architecture designed for secure growth.
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