Customer experience
Deliver experiences that convert and retain customers.
Rixor transforms responses to promotions and newsletters into personalized, measurable conversations ready to sell without losing the human touch.
24/7
responses and follow-up without friction
40%
more conversions from detected intent
60%
more revenue from recurring customers
94/100
score to prioritize conversations
Rixor Experience
WhatsApp conectado · en vivo
Rixor Surveys
Hola Camila 👋 ¿Cómo fue tu experiencia con tu pedido?
Elige una opción rápida:
Excelente
Regular
Mala
Respuesta automática inteligente...
Rixor AI Experience Engine
Experiencia que convierte y fideliza
Activo
64%CX Score
Encuesta enviada
Rixor pregunta en el canal correcto
Después de la compra, la experiencia continúa dentro de WhatsApp.
Satisfacción
64%
Riesgo churn
Alto
Estado
Pendiente
Alerta interna
Riesgo de mala reseña detectado
Supervisor asignado
Caso elevado automáticamente
Beneficio enviado
Cupón de recompra activado
Review solicitada
Promotor listo para reseña
Customer journey
Del feedback a la recompra.
Cada respuesta activa una decisión: recuperar, vender, fidelizar o convertir en promotor.
Encuesta enviada
Pendiente
2
Cliente responde
Riesgo medio
3
IA analiza
Oportunidad
4
Acción automática
Recuperado
5
Cliente fidelizado
Promotor
Resultado simulado
94%
CX Score
+1
Review
$128
Recompra
Encuestas en WhatsApp
Feedback sin sacar al cliente del chat.
IA predictiva
Detecta emoción, riesgo y recompra.
Recuperación automática
Escala casos antes de perder clientes.
Revenue medible
Conecta experiencia con ventas reales.
24/7
Attended experiences
Rixor responds to promotions and newsletters instantly, even when your team is offline.
94/100
Prioritized intent
Every customer response is scored by urgency, interest and conversion probability.
+3.2x
More loyalty
Converts campaign responses into useful, human and measurable follow-up.
Conversational experiences
Turn every promotion into a human and memorable experience.
abensonLoved by our customers
Customer experience
Respond, convert and retain without depending on human agents.
Rixor activates AI-powered experiences for promotions and newsletters: answers questions, qualifies intent and turns every response into a prioritized opportunity.
Promotions and newsletters
From a newsletter reply to an experience that converts and retains.
Rixor automatically guides customers coming from newsletters, offers and promotions, with useful, human and ready-to-convert responses.
Instant useful response
Rixor answers questions about pricing, availability and next steps with a human tone.
Omnichannel experience
Keeps context across WhatsApp, Instagram, Messenger or SMS so the customer feels recognized.
Personalization with history
Uses past purchases, received campaigns, intent and objections to create a more relevant experience.
Guided conversion
Each response creates a score, opportunity, next action and follow-up to retain the customer.
✨
Rixor Customer Experience
Newsletters · Promotions · Loyalty
Active customer experience
Respond · Personalize · Retain
Every campaign becomes a contextual conversation.
Newsletter11:39 AM
Customer receives a segmented campaign with a relevant offer.
Response11:40 AM
Asks if the benefit is still available today.
Rixor understands11:41 AM
High intent · Campaign detected · Response ready.
Experience11:42 AM
Sends coupon, context and next step with a human tone.
Loyalty11:43 AM
Activates reminder, follow-up and newsletter attribution.
9:41●●●● 5G
rixor.experience
Newsletter · WhatsApp · Loyalty
Hi 👋 I saw the newsletter. Can I activate the benefit now?
9:41 AM
Rixor AI
Yes ✨ Your benefit is still active. I'll show you the best option and save a reminder.
9:42 AM
Yes, send me the options and tell me how to activate it.
9:43 AM
Rixor AI9:43
Yes, send me the options and tell me how to activate it.
Experience + Newsletters
Reply to newsletters as if your best salesperson were always online.
When a customer responds to a promotion, Rixor replies, qualifies intent and guides them toward purchase, loyalty or activation without waiting for a human.
Newsletter → Response
The newsletter triggers a question and Rixor responds before interest fades.
AI experience
Uses channel, history, segment and intent to respond with human context.
Actionable promotion
Sends offers, links, buttons and next steps ready to convert.
Measurable loyalty
Tracks responses, attended customers, sales and revenue per newsletter.
Experience Orchestrator
Every interaction enters an intelligent loyalty experience.
Rixor connects newsletters, promotions, history, intent and follow-up to turn every contact into an experience that builds loyalty.
01
Identifies campaign
Knows whether the customer came from a newsletter, promotion or reminder.
02
Evaluates intent
Prioritizes interest, urgency and conversion probability.
03
Personalizes response
Uses history, the right benefit and a human tone.
04
Activates follow-up
Schedules reminder, task or commercial escalation.
Rixor AI
Live experience
High intent
01
Identifies campaign
Knows whether the customer came from a newsletter, promotion or reminder.
Active
02
Evaluates intent
Prioritizes interest, urgency and conversion probability.
Active
03
Personalizes response
Uses history, the right benefit and a human tone.
Active
04
Activates follow-up
Schedules reminder, task or commercial escalation.
Active
Resultado
I replied to the newsletter. Is the promotion still available?
Rixor AI: Yes Laura 🙌 I detected your interest and left you the button to activate it.
Siguiente mejor acción
Send benefit + follow-up
Because she opened the newsletter, clicked and asked in less than 2 minutes.
94
score
2m
time
3x
loyalty
Experiences that retain
Rixor doesn't just respond. It decides when to educate, sell, escalate or activate follow-up.
Rixor crosses open rates, responses, channel, history, campaign, product and intent to respond like a brand that cares about the experience.
Campaign intent
Detects opens, clicks, responses and questions with real purchase intent.
Commercial urgency
Flags customers ready to buy by words, timing, offer and response signals.
Experience follow-up
Responds, suggests benefits, shares links, sends reminders and next steps.
Experience attribution
Connects promotion, segment, conversation, AI experience and recovered value.
Rixor Experience Score
Priority: convert and retain now
88
Intent+28 pts
Replied to newsletter and asked to activate offer
Urgency+22 pts
Wants to activate promotion before it expires
Value+18 pts
Customer with history and high interest
Channel+14 pts
WhatsApp from Rixor newsletter
Behavior+12 pts
Opened newsletter, clicked and asked
Rixor Inbox OS
Enriched commercial profile
AI Ready
Campaign
May newsletter · VIP customers
Opened
Channel
WhatsApp from newsletter
Active
Intent
Wants to activate promotion
High
History
Previous buyer · medium-high value
+18 pts
Next step
Send benefit + reminder
AI
Revenue
Attribute close to newsletter
Measurable
Context before responding
The AI agent doesn't improvise. It responds with history, campaign and intent.
Every message born from a promotion arrives with commercial signals: what they received, opened, asked for, their value and what should happen next.
Immediate response
Handles questions without waiting for human availability.
Automatic qualification
Detects intent, urgency and commercial value.
Total attribution
Connects campaign, response, experience and revenue.
Rixor Customer Experience
Turn campaigns, newsletters and promotions into experiences ready to sell and retain.
Rixor uses AI, lead scoring, intent and commercial automation to respond instantly and turn every promotion into a memorable experience.
94%
Experiences attended with detected intent.
+3.2x
More responses from newsletters and promotions.
24/7
Response, follow-up and retention with AI.