A
Andrés P.
Question
Can I publish private articles only for customers or for my internal team?
Respuesta: Yes. You can organize public, private, or internal content for customers, agents, partners, or specific areas of your operation.
Verified
Knowledge baseVerified
Help Desk para Rixor
Let your customers help themselves with a knowledge base, step-by-step guides, and asynchronous replies connected to the Rixor inbox.
Developed by Rixor
Dedicated help center with categories, articles, FAQs, and step-by-step guides
Knowledge base connected to the widget, inbox, and active conversations
Smart search so customers find answers by intent
AI-suggested replies using published content from Rixor
Asynchronous communication to reduce reliance on live agents
Analytics on articles viewed, failed searches, and recurring topics
24/7
customers resolving questions without waiting for an agent
10 min
guided setup to publish your help center
-42%
less time spent on repetitive support questions
1 place
articles, inbox, AI, comments, and connected support
Create, edit, publish, and archive knowledge base articles.
Read metrics on views, searches, helpful articles, and failed searches.
Suggest articles within the widget, inbox, and AI-assisted replies.
Escalate conversations to the team with history, article consulted, and customer context.
1
Requires an active Rixor account to create, manage, and publish Help Desk articles.
2
Knowledge base content must be created, reviewed, and maintained by your team or authorized users.
3
AI replies may use published articles to suggest solutions, but should be reviewed according to each company's policy.
4
You can deactivate the help center, hide articles, or escalate conversations to the inbox at any time.
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Comentarios de la comunidad
Preguntas, consejos y notas públicas para entender mejor cómo usar Help Desk dentro de Rixor.
E
Equipo Rixor
Tip
Start with articles on pricing, hours, payments, changes, deliveries, warranties, and getting started.
Respuesta: Those topics typically reduce repetitive tickets and help the AI suggest more useful replies within the inbox.
N
Natalia R.
Comment
It would be useful to detect which searches return no results, so we can create new articles.
Respuesta: Recommended. Rixor can surface unanswered searches to help you prioritize content your customers actually need.
Does Help Desk replace my support team?
No. It reduces repetitive questions and lets the team handle cases that truly need human attention.
Can AI reply using my articles?
Yes. Rixor can use published content to recommend answers and guide customers within the chat or inbox.
Can I escalate a question to the inbox?
Yes. When the customer can't resolve it through self-service, Rixor sends the conversation to the inbox with context, the article viewed, and the full history.
v2.4
May 2026
Improvements to article suggestions, failed searches, and AI replies based on knowledge content.
v2.3
April 2026
New actions to escalate to the inbox with context, history, and the article the customer read.
v2.2
March 2026
Support for categories, FAQs, step-by-step guides, and internal content for teams.
Guided support
Get help organizing categories, publishing articles, and activating AI-assisted replies.
Documentation
Step-by-step guides to create articles, organize FAQs, measure searches, and escalate to the inbox.
Rixor implementation
Our team can help you get your help center ready for support, sales, and customers.
Cómo funciona
Imágenes funcionales de Help Desk
rixor.io / help-desk
Active help center
Customers find articles and guides without opening a ticket.
64%
cases resolved independently
Apps relacionadas
Conecta el resto del flujo.
Rixor Inbox
Connected support
AI Agents
Guided replies
Widget Web
Web self-service