A
Andrés P.
Question
Can I answer calls from Rixor without opening another tool?
Respuesta: Yes. The idea is that the agent can manage calls, customer profile, notes, and next step within the same commercial flow.
Verified
Live salesVerified
VoIP Calls para Rixor
Manage calls from customers, advisors, and sales teams inside Rixor: receive, route, log, and follow up on every call without leaving the system.
Developed by Rixor
VoIP calls inside the Rixor inbox and CRM
Call reception, transfer, and team assignment
Full customer history before answering
Notes, outcome, recording, and next steps per call
Alerts for missed calls and leads that need a callback
Measurement of attendance, conversion, agent, channel, and associated revenue
1 place
calls, chats, CRM, and commercial follow-up
08s
to identify the customer before answering
+34%
more opportunities attended without losing context
100%
call logs, notes, and next steps recorded
Receive and manage authorized calls from connected VoIP channels.
Sync contacts, agents, notes, outcomes, and call statuses.
Activate webhooks for incoming, answered, missed, completed, and transferred calls.
Log commercial activity in CRM, tasks, deals, and Rixor reports.
1
Requires an active Rixor account and authorized configuration of a compatible voice channel or VoIP provider.
2
Calls may depend on country availability, provider, number, customer permissions, and applicable compliance rules.
3
Synced data is used for commercial operations, support, quality, automation, and analytics within Rixor.
4
You can disconnect or pause the call channel at any time from channel settings.
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Comentarios de la comunidad
Preguntas, consejos y notas públicas para entender mejor cómo usar VoIP Calls dentro de Rixor.
E
Equipo Rixor
Tip
Activate rules for missed calls, automatic callback, priority by score, and team assignment.
Respuesta: This improves commercial control and prevents high-intent calls from going unattended.
N
Natalia R.
Comment
It would be useful to see who answered, how long the call lasted, and what the outcome was.
Respuesta: Recommended. You can show duration, agent, outcome, recording, note, and associated deal in the customer profile.
Do I need a VoIP provider?
Yes. Rixor acts as the commercial layer to manage calls, but the number, availability, and connection depend on the channel or compatible VoIP provider.
Can I log calls in the CRM?
Yes. Each call can be associated with the contact, deal, agent, note, outcome, and next step.
Does the integration help sell more?
Yes. The value is in answering with context, recovering missed calls, prioritizing hot leads, and measuring which calls end in sales.
v2.4
May 2026
Improvements to missed calls, automatic callback, and commercial outcome logging.
v2.3
April 2026
New routing rules by team, availability, stage, and lead priority.
v2.2
March 2026
Support for call notes, follow-up tasks, and attendance metrics by agent.
Guided support
Get help connecting your number, configuring agents, schedules, rules, and follow-up.
Documentation
Step-by-step guides for VoIP setup, events, webhooks, permissions, and testing.
Rixor implementation
Our team can help you get calls, CRM, and follow-up ready to sell.
Cómo funciona
Imágenes funcionales de VoIP Calls
rixor.io / voip-calls
Incoming call
The customer calls and Rixor opens their profile, history, and deal in real time.
08s
to answer
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