Rixor wires conversations, CRM, score and automation so every lead advances with intelligence.
Integrate WhatsApp Business calls into Rixor to receive customer calls, request call permission, route conversations to sales reps, activate IVR or voice agents, and close deals while the customer is still interested.
Developed by Rixor
Receive incoming calls from the WhatsApp Business call button
Business-initiated calls when the customer grants explicit permission
Call webhooks to detect events, status, connection, rejection, and completion
Automatic routing by team, branch, sales rep, intent, or Rixor AI Score
Support for WebRTC or SIP integration based on the business's voice architecture
Automatic logging of call, notes, outcome, deal, and next action in the CRM
Real time
talk to the customer while they still want to buy
Permission
outbound calls controlled by user authorization
Webhooks
call events connected to CRM, score, and automation
1 flow
chat, call, sales rep, note, and closing in Rixor
Receive call events from the calls field of the WhatsApp Business webhook.
Request call permissions when the business needs to initiate voice contact.
Connect the call to WebRTC or SIP for agents, PBX, IVR, or external voice systems.
Log duration, status, outcome, notes, and next action within the Rixor CRM.
Requires WhatsApp Business Platform/Cloud API with a compatible number and access to the Calling API.
Business-initiated calls require explicit user permission before calling.
Availability, limits, countries, rates, and capabilities may depend on Meta, the number, the provider, and account configuration.
To operate calls you can use signaling via Graph API/Webhooks or SIP, depending on the approved architecture.
Rixor records operational call events for CRM, support, analytics, compliance, and commercial follow-up.
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Preguntas, consejos y notas públicas para entender mejor cómo usar WhatsApp Calls API dentro de Rixor.
Andrés P.
Question
Can I call a customer directly from Rixor if they only wrote to me on WhatsApp?
Equipo Rixor
Tip
Activate calls for high-score leads, urgent quotes, pending payments, and deals that need a human explanation.
Natalia R.
Comment
It would be useful to combine the call, automatic note, and the sales rep's next task.
Does the API allow receiving calls from customers?
Yes. Users can initiate calls to a WhatsApp Business when the feature is active and configured for the number.
Can I make outbound calls from Rixor?
Yes, if your account has access and the user granted call permission. Rixor can request that permission and route the call to the right sales rep.
Does this replace my PBX or call center?
Not necessarily. It can connect to WebRTC for a web panel or to SIP to integrate with existing voice infrastructure, PBX, IVR, or contact center.
Does Rixor save the commercial outcome?
Yes. The call can be associated with the contact, campaign, deal, sales rep, notes, next task, and revenue tracking.
v1.4
May 2026
New calls panel with commercial context, score, history, and post-call outcome.
v1.3
April 2026
Support for call permission requests and contact rules by pipeline stage.
v1.2
March 2026
Call status webhooks, commercial queue, and available rep transfer.
Get help validating access, configuring calls, webhooks, queues, and call permissions.
Guides for configuring calls, signaling, permissions, events, SIP/WebRTC, and controlled testing.
Our team can help you get calls, CRM, scoring, and closing routes ready to sell.
Cómo funciona
Customer calls via WhatsApp
00:04
time to answer
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