Rixor wires conversations, CRM, score and automation so every lead advances with intelligence.
Privacy • Security • Global Compliance
We protect your customers' information, conversations, automations and business data with modern security, privacy and SaaS compliance practices.
This policy explains how Rixor collects, uses and protects data when operating CRM, omnichannel inbox, AI, automations and connected channels.
01 / General
Rixor.io is an omnichannel CRM SaaS platform, automation, artificial intelligence and business communication operated by Repku LLC. This Privacy Policy describes how we collect, use, store, share and protect information when you use our website, platform, APIs, integrations and related services.
By using Rixor, you accept the practices described in this policy. If you represent a company, you confirm that you have authority to accept this policy on behalf of that organization.
02 / Data
We may also receive information from integrations authorized by the user, including WhatsApp Business Platform, Meta, Instagram, Telegram, Stripe, Google Workspace, external CRMs and other connected APIs.
Name, email, phone, company, credentials and data sent to support.
IP, browser, device, logs, events, cookies and usage analytics.
Plans, subscriptions, payment history and data needed to process charges.
Conversations, contacts and data processed through authorized connected channels.
03 / Use
We use the information to operate the platform, manage accounts, authenticate users, process payments, run automations, improve performance, prevent fraud, provide support, meet legal obligations and personalize the experience within Rixor.
Rixor principle: data is used to deliver operational value, automation and security. We do not sell personal data.
04 / Artificial Intelligence
Rixor may use artificial intelligence technologies for predictive lead scoring, conversation classification, automatic recommendations, marketing automation, multi-channel tracking, intelligent workflows and commercial intent prediction.
Final business decisions remain under user control. Rixor provides signals, automations and recommendations to improve commercial management.
05 / Channels
Rixor may process information transmitted via WhatsApp, Instagram DM, Facebook Messenger, Telegram, Email, SMS, WhatsApp Calls, Voice AI and third-party APIs.
The user is responsible for obtaining the permissions, consents and legal bases necessary to contact their customers through said channels.
08 / Security
We implement reasonable technical and organizational measures to protect information. Although we constantly work to maintain security, no system is completely invulnerable.
Encryption of data in transit.
Infrastructure access control.
Periodic and secure backups.
Complete traceability of actions.
Role-based permissions and least privilege principle.
Sensitive data encrypted at rest.
09 / Rights
Depending on the applicable jurisdiction, the user may have the right to access, correct, delete, limit, port or object to the processing of their data, as well as withdraw previously granted consents.
Requests can be sent to privacy@rixor.io. We may request additional information to verify identity and protect the security of the account.
10 / Retention
We retain information for as long as necessary to operate the services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and maintain reasonable business records.
Upon termination of the commercial relationship, we may delete, anonymize or retain data according to applicable legal, contractual and operational requirements.
11 / Contact
For queries related to privacy, security or data protection, you can contact the Rixor legal and privacy team.
Email: privacy@rixor.io — Operated by Repku LLC.
Trusted infrastructure
Rixor protects conversations, automations and customers with an architecture designed for secure growth.
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